Terms of Service

These terms are an agreement between Arqiflow (“Arqiflow”, “we”) and the firm that uses Arqiflow (“the firm”, “you”). The person who creates the firm's account, or chooses a plan, accepts them for the firm and confirms they may do so. Everyone the firm invites uses Arqiflow under them.

Our Data Processing Addendum is part of these terms and covers the personal data in the firm's work. Our Privacy Policy says how we handle our own records. A firm on Enterprise may have an agreement of its own; where it differs from these terms, it wins.

• A firm has owners, managers, members and guests. Owners decide who is in the firm and what each person may see and do.
• Each person has their own account and keeps their sign-in to themselves. Tell us at once if you think an account has been used by someone else.
• The firm answers for what is done under its accounts, by its people, by their agents, and through its API keys.
• Arqiflow is for businesses and the people who work for them. You must be 16 or older to have an account.

• Free trial. A new firm has 14 days of everything but the agent, with no card.
• Seats. Plans are priced per seat, monthly or yearly. Owners, managers and members each take a seat; guests are free. When someone joins, the new seat is charged for what is left of the period; when someone leaves, the next bill is lower, with no credit for the period already paid.
• Payment. Plans and credit packs are sold through Creem, which acts as merchant of record: it takes the payment, issues the invoice and handles sales tax and VAT. Its own terms apply to the purchase. Enterprise can be paid by invoice.
• Renewal and cancelling. A plan renews at the end of each period until an owner cancels it. Cancelling takes effect at the end of the period already paid.
• Prices. Prices are on the Pricing page. We tell the firm's owners at least 30 days before a price change reaches their next bill.
• Refunds. Payments are not refundable, except where the law requires it or we agree otherwise in writing.

• The agent's work is measured in credits, from the AI model's use on each step. What each person's agent used, and on which project and task, is shown to the firm's owners and managers; each person sees their own.
• Each paid seat brings the plan's credits every month. They are shared by the firm and refilled, not added to, on each monthly billing date: unused plan credits do not carry over.
• The firm can buy credit packs. Bought credits are used after the plan's, and do not expire while the firm has an account.
• An owner or a manager can set a monthly cap on any person's use.
• Credits have no cash value and cannot be transferred to another firm.

The firm owns its work. Everything the firm and its people put into Arqiflow, and everything their agents make for them (designs, models, drawings, documents, schedules, quantities), is the firm's. We claim no ownership of any of it.

The firm gives us permission to host, copy, process and display its content only as needed to run Arqiflow for it: to store it, show it to the people the firm allows, send it to the services that do the work (such as the agent's AI model), and keep it safe. We do not use the firm's content to train AI models, and our AI providers may not either.

The firm confirms it has the right to put its content into Arqiflow, including drawings, documents and standards that come from its clients or others.

If you send us ideas or feedback, we may use them freely, without owing you anything.

The agent is a tool, like a pen or a ruler, used by a person. Every task has a person responsible for it, who does it themselves or gives it to their agent. That person checks what the agent made before it is handed in, and the firm answers for its work to its clients, just as it does for work done by hand.

The agent works from what it is given: the firm's rules, codes, briefs and project data. It can be wrong, misread a source, or miss a rule. Checking its work against the brief, the codes that apply and the firm's own standards is part of the professional work the firm does.

AI models can produce similar results for different people, so an agent's output may not be unique to the firm. The model providers we use may change over time; we tell firms when the one that serves the agent changes.

The firm and its people may not use Arqiflow to:

• break the law, or infringe anyone's intellectual property, privacy or other rights;
• upload malware, or try to reach data, accounts or systems they are not allowed to;
• test, scan or overload Arqiflow, or get round its limits, other than as our API documentation allows;
• resell Arqiflow, or copy it to build a competing product;
• send spam or deceptive messages through it;
• use the agent to produce content that is unlawful, or to harm people.

If something on Arqiflow puts other firms or the service at risk, we may suspend the account or feature involved, tell the firm why, and restore it once the issue is fixed.

Arqiflow works with other services the firm chooses to connect: Google, Microsoft, Dropbox, Arqina, Revit and others, and the firm's own tools through the API and webhooks. Those services are not ours, and their own terms apply to them. Revit and AutoCAD are trademarks of Autodesk, Inc.; the firm needs its own licence for them.

• We work to keep Arqiflow available and fast, and tell firms ahead of planned maintenance where we can.
• Arqiflow changes and grows. We may add, change or remove features; we tell the firm before removing something it relies on that its plan includes.
• Features marked as in preview or beta are offered as they are, and may change or end.
• Help is by email at [email protected].
• How we keep the firm's data safe is set out on the Security page.

• An owner can cancel the plan at any time, from Billing. It ends at the end of the period already paid.
• We may end the agreement if the firm seriously breaks these terms and does not fix it within 30 days of our notice, or at once where the law requires.
• When a trial or a plan ends, the firm becomes read-only: everyone can still sign in, see everything and download their files. Nothing is deleted.
• To have the firm's data deleted, an owner writes to [email protected]; we delete it within 30 days, except what the law asks us to keep.

We provide Arqiflow with reasonable skill and care. Beyond that, and as far as the law allows, Arqiflow is provided as it is: we do not promise it will be uninterrupted or free of errors, or that the agent's work will be correct or fit a particular project.

As far as the law allows, neither the firm nor Arqiflow is liable to the other for lost profits, lost revenue, lost business or indirect or consequential loss. Each side's total liability under this agreement in any 12 months is limited to what the firm paid Arqiflow in those 12 months.

Nothing in these terms limits liability that the law does not allow to be limited, such as for death or personal injury caused by negligence, or for fraud. These limits do not apply to the firm's duty to pay.

When we change these terms we update the date at the top. If a change matters, we tell each firm's owners by email at least 30 days before it takes effect. If the firm does not agree, it can cancel before then.

These terms are governed by the laws of Egypt. Any dispute goes to the courts of Cairo, Egypt, unless the law where the firm is established gives it the right to go to its own courts. Before going to court, write to us: most things are settled by a conversation.

• If a part of these terms cannot be enforced, the rest still applies.
• Neither side may transfer this agreement without the other's consent, except to a business that takes over all of its activity.
• Neither side is liable for delays caused by events it cannot reasonably control.
• Notices to us go to the email address below; notices to the firm go to its owners' email addresses.

Arqiflow, Egypt. [email protected]